Frequently Asked Questions

Are the tickets guaranteed?

Yes, once purchased, your name is added to Alcatraz Cruises official manifest for your specified date and time.

What is the ticket pick-up process?

The Bus tickets and Alcatraz voucher are picked up at The Shop on Pier 41.

When do I need to use the Alcatraz Ticket?

Your combo package that contains a Gray Line Bus and Alcatraz Tickets can be picked up at the shop between 9 am - 2 pm. The Shop's number is 1-800-252-2872.

When do I need to use the Bus Ticket(s)?

You have 1-year from the pick-up date to use your Gray Line Bus Ticket.

Where is The Shop?

Alcatraz Combo Tours & Souvenirs Shop is on Pier 41. The exact address is 41 Vallejo - San Francisco Pier 41, San Francisco, CA 94133. Click here for the Google map.

Can I get same day tickets?

At this time, the soonest you can order tickets from our shop is 4+ days in advance. Be sure to plan ahead!

How long is the ferry ride to Alcatraz?

The Ferry to Alcatraz Island departs from Alcatraz Landing on Pier 33. It's best to arrive 30 minutes early. The Ferry Ride takes approximately 20 minutes each way.

How long can I stay on the Island?

Once on the island, you are free to take the audio tour at your pace, and stay on until the last ferry.  Ferries leave approximately every 30 min. The last departing Ferry for Day Tours is 6:30 pm and 9:25 pm for Night Tours.

Where do I take the ticket voucher?

You'll take the ticket voucher to Alcatraz Landing on Pier 33. Then go to the Group Services counter to redeem your official Alcatraz Tickets.

Cancellation policy:

To receive a full refund on your Alcatraz Combo Tour Pack, you must email or call us at least 4 days (96 hours) before your Alcatraz Tour Date.